Documentation, response SLAs, status updates and a direct channel to our security engineers — whenever you need them.
< 1 hour
Production outage or security incident.
< 4 hours
Major feature impaired in production.
< 1 business day
General inquiry or non-blocking issue.
< 3 business days
Feature requests & questions.
OpenAI, Anthropic, Google, Mistral, Meta Llama, Cohere, Azure OpenAI, AWS Bedrock and any self-hosted model with an OpenAI-compatible endpoint.
Most teams are inspecting traffic within 30 minutes using our drop-in proxy or SDK. Full policy tuning typically takes 1–2 weeks with our solutions engineers.
Business and Enterprise plans include guided onboarding with a dedicated solutions engineer, environment review and policy template setup.
Please follow our responsible disclosure process. We acknowledge reports within 48 hours.
Customer data is stored in the region you select: Canada (default), United States, or European Union. Enterprise plans support custom regions and self-hosted deployments.
Already a customer? File a ticket and our team will respond according to your plan's SLA. New here? We'll route you to the right place.
